UJEB | United Jewish Education Board

UJEB's Fee Payment Policy

UJEB Fee Payment Policy

1. UJEB must balance its responsibilities to students, parents, staff, schools and other venues at which it operates, as well as its responsibility to remain financially viable into the future.

2. This policy applies in respect of fees that UJEB charges for its programmes. Please note the separate subsection referring to UJEB Camp.

Enrollment and Billing

3. When a student is enrolled in one of UJEB’s programmes via UJEB’s website / iClassPro, the parent/guardian will be required to make payment of the applicable fees. The online enrollment application will not be accepted or processed until payment has been made. Enrolment in a programme is conditional upon payment of the applicable programme fee. 

4. Enrolling in a UJEB programme is continuous. After enrolling a child, parents/guardian’s stored payment method will be charged before each new term.  It is incumbent on the parent/guardian to withdraw a student up to a day before statements are sent to avoid a $25 administration fee.

4.1 Billing notification – 4 weeks prior to the end of term. (including the withdrawal deadline date)

4.2 Statement sent – 2 weeks prior to end of term.

4.3 Direct debiting – 1 week prior to end of term.

Line 4 does not apply to the b’nei mitzvah programmes because they are billed each term for the duration of the programme. The programmes don’t roll over to the following year.

5. UJEB requires each family to store payment information (credit card details or direct debit authority) when enrolling into a programme. This saves families the hassle of remembering to re-enrol and pay and saves UJEB time and money following up on enrolments and payments. Initial payments will be processed at the time of the first enrolment.

6. UJEB will charge fees per payment method according to the Billing Authorisation document. Direct Debits will not incur fees.   

7. For programmes that are conducted over the course of a year, payment for subsequent terms will be automatically deducted. UJEB will send a notice explaining that a direct debit will occur. If a family wishes to withdraw their child it is incumbent on them to notify the office 8 days before the date of the bank payment. 

8. If a student’s fee is unpaid, that student will not be permitted to attend unless awaiting a decision on fee assistance.

9. If a parent is more than 15min late for picking up a student the family will be charged $35 for the teacher’s time to supervise the student.

Trial classes

10. For some UJEB programme’s, a trial of 1 week is possible prior to enrolling for the first time. Families wishing to trial a programme will be required to enrol their child in the programme via UJEB’s website / iClassPro and the parent/guardian can choose the trial option for 1 trial week. The parent/guardian will be notified of the date of the trial class/es and the child can attend that 1 week without a commitment to paying the term fee. A trial class is not a free class if the child subsequently enrols in the programme.

11. If the parent/guardian does not wish the child to enrol and continue with the programme, no fee will be charged for the trial class.

12. If the parent/guardian wishes the child to continue with the programme they will need to enrol and make payment. The date of term enrolment will be determined by the date of the trial. The child will not be able to attend UJEB’s programme until the child is enrolled.

13. If a child attends a trial in the first two weeks of term and continues with the programme they will be charged in full for the term.

14. In the case of a child for whom an application has been submitted for fee assistance for UJEB’s consideration. The parent/guardian must enrol the child in an additional trial while the fee assistance is being determined.

Students Enrolling After Term Commencement

15. Students enrolling during the term are entitled to a reduction of that term’s fees as per the schedule below, which is applied by the office when finalising enrollment via UJEB’s website / iClassPro. 

15.1    0 reduction – Enrolling in the first 2 weeks of term.

15.2    30% reduction – Enrolling in weeks 3,4 or 5 of term.

15.3     50% reduction – Enrolling in weeks 6,7 or 8 of term.

15.4     80% reduction – Enrolling in weeks 9,10 or 11 of term.

Financial Assistance

16. In the event that financial assistance is needed in order to pay the applicable programme fee, families and parents are encouraged to apply for fee assistance in accordance with UJEB’s Fee Assistance Policy

17. All amounts that are owed to UJEB in respect of a student will remain due and payable until UJEB approves an application for fee assistance in respect of that student. It is the responsibility of the student’s parent or guardian to apply for financial assistance.

UJEB Non-Teaching Days

18. UJEB does not run programmes on Jewish holidays, Erev Chag (the afternoon before a Jewish holiday), public holidays, school curriculum days and school student-free days. The UJEB fees are determined on an annual basis and then separated into 4 quarterly payments, payable each term. There are no refunds available for classes that are missed as a result of these events.

Class Cancellation

19. UJEB is a not-for-profit organisation where programmes are subsidised. UJEB will work hard to ensure that classes aren’t cancelled.  However, in the circumstance where UJEB needs to cancel a class (excluding reasons mentioned in Line 18), UJEB will provide a credit of $25 to the family for class cancelled.

Withdrawing a Student

20. A parent/guardian who wishes to withdraw their child from a UJEB programme must do so through the iclassPro portal or notify UJEB by email of such intention.

21. If a parent/guardian withdraws a student (20) from a programme* between 7 days before the date of the Direct Debit and prior to the second week of the term, UJEB will withhold an admin fee of $25 and refund to the parent/guardian the remainder of the fees paid for that term.

22. If the family is enrolled in another UJEB programme the $25 fee for withdrawing from a UJEB programme will be waived.

23. If a parent/guardian withdraws a student from a programme** (20) after the first week but before the sixth week of that term, UJEB will refund to the parent/guardian 50% of the total programme fees paid for that term.

24. If a parent/guardian withdraws a student from a programme** after the sixth week or after 50% of the term’s lessons, UJEB will not grant any request for a refund of programme fees for that term.

25. If, in accordance with UJEB’s Student Behaviour Policy, UJEB requires a student to cease their participation in a UJEB programme on account of their behaviour, UJEB will not refund programme fees paid.

26. UJEB retains the discretion to alter the terms of this policy in respect of individual circumstances that are exceptional.

*’programme’s refers to all programmes except the UJEB Bat Mitzvah and Bar Mitzvah programmes.

** ‘programme’ refers to all programmes except the UJEB Bar Mitzvah programme.

Suspension of Enrolment

27. If a parent/guardian notifies UJEB, before the commencement of term, the student will be away for 4 or more weeks in the term, a 30% reduction on fees for the term can be requested by email from UJEB. There is no available reduction in fees for a suspension of less than 4 weeks. The 30% reduction is the maximum reduction available.

Withdrawing a student from a B’nei Mitzvah programme.

28. If a parent/guardian withdraws a student from the UJEB Bat Mitzvah or Bar Mitzvah programme up to 2 weeks prior to the commencement of the Bat Mitzvah or Bar Mitzvah programmes, UJEB will withhold an administration fee of $25.00 and refund to the parent/guardian the remainder of the fees paid.

29. If a parent/guardian withdraws a student from the UJEB Bat Mitzvah programme anytime from 2 weeks prior to the commencement of the program until the end of the Bat Mitzvah, UJEB will withhold an administration fee of $100.00 and refund to the parent/guardian the remainder of the fees paid.

30. If a parent/guardian withdraws a student from the UJEB Bar Mitzvah programme 2 weeks, or less, prior to the commencement of the Bar Mitzvah programme, UJEB will withhold an administration fee of $100.00 and refund to the parent/guardian the remainder of the fees paid.

31. If a parent/guardian withdraws a student from the Bar Mitzvah programme after the first session but before the end of the first term of the Bar Mitzvah programme, UJEB will refund to the parent/guardian 50% of the total Bar Mitzvah programme fee paid.

32. If a parent/guardian withdraws a student from the Bar Mitzvah programme after the first term of the bar mitzvah programme, UJEB will not grant any request for a refund of the programme fee.

UJEB Camp

33. UJEB must balance its responsibilities to students, parents, staff, schools and other venues at which it operates, as well as its responsibility to remain financially viable into the future.

34. This policy applies in respect of fees that UJEB charges for its camps. 

35. When a student is enrolled in a UJEB camp via UJEB’s website / iClassPro, the parent/guardian will be required to make payment of the applicable fees. The online enrolment application will not be accepted or processed until payment has been made. Enrolment in a UJEB camp is conditional upon payment of the applicable camp fee. 

36. Enrolling in a UJEB camp is applicable for that specific camp only. 

37. UJEB requires each family to store payment information (credit card details or direct debit authority) when enrolling into a programme/camp. Camp payments will be processed at time of camp enrolment.

38. UJEB will charge fees per payment method according to the Billing Authorisation document. Direct Debits will not incur fees.   

39. If a student’s camp enrolment fee is unpaid, that student will not be permitted to attend the programme.

40. Line 35 does not apply in the case of a child in respect of whom an application has been submitted for fee assistance for UJEB’s consideration.

41. In the event that financial assistance is needed in order to pay the applicable camp fee, families and parents are encouraged to apply for fee assistance in accordance with UJEB’s Fee Assistance Policy

42. All amounts owed to UJEB in respect of a student will remain due and payable until UJEB approves an application for fee assistance in respect of that student. It is the responsibility of the student’s parent or guardian to apply for financial assistance.

Withdrawing a student from a UJEB camp

43. A parent/guardian who wishes to withdraw their child from a UJEB camp must do it through the iclassPro portal or notify UJEB by email of such intention.

44. If a parent/guardian withdraws a student from a UJEB camp up to 30 days prior to the camp start date UJEB will issue a 100% refund less a $25 administration fee

45. If a parent/guardian withdraws a student from a UJEB camp 30 – 7 days prior to the camp start date UJEB will issue a 75% refund

46. If a parent/guardian withdraws a student from a UJEB camp 1-6 days prior to the camp start date UJEB will issue a 25% refund

47. If a parent/guardian withdraws a student from a UJEB camp once camp has commenced (including the first day of the camp) there will be no refund issued.

48. If, in accordance with UJEB’s Student Behaviour Policy, UJEB requires a student to cease their participation in a UJEB camp on account of their behaviour, UJEB will not refund programme fees paid.

49. UJEB retains the discretion to alter the terms of this policy in respect of individual circumstances that are exceptional.

Cancellation of UJEB camp

50. If the Camp is cancelled due to unforeseen circumstances prior to 30 days of the camp start date UJEB will withhold a $25 administration fee and refund the remainder of the amount paid.

51. If the Camp is cancelled due to unforeseen circumstances within 30 days of the camp start date UJEB will withhold a $50 administration fee and refund the remainder of the amount paid.

52. If the Camp is cancelled due to unforeseen circumstances once camp has started there will be no refund.

Policy drafted: by Gabi Crafti, Oren Smith and Itzik Sztokman on 31 July 2019
Policy approved by Board: 13 August 2019 and
Policy updated: 19 November 2020 to add link to current Student Behaviour Policy
8 November 2022 to add Bat Mitzvah programme withdrawal policy.
7 December 2022 to add UJEB Camp subsection including withdrawal policy.
4 December 2022 to add UJEB Camp Cancellation subsection and withdrawal policy
Policy reviewed: 2024

Policy Reviewed and updated: 9 September 2022 (I. Sztokman & O. Smith)
:15 November 2022 (I.Sztokman & R.Kotek)
: 7 December 2022 (I.Sztokman & R.Kotek)
: 22 May 2023 (I.Sztokman & R.Kotek)
: 22 March 2024 (N.Ellis & R.Kotek)

We aim to achieve this through our 4 key Values:

Identity

Our programs support learners in exploring and understanding their Jewish identity. We hope to foster a feeling of connection to Jewish life and Israel.

Engagement

The quality educational experiences provided aim to create curious and passionate learners who are engaged with their Jewish identity.

Community

Program participants can begin establishing a lifelong connection and commitment not only to their local Jewish community, but to the wider, global Jewish community.

Inclusivity

We strongly believe that all Jews have a right to learn about their Jewish identity. We aim to create programs that cater to those with special needs, and programs that are affordable to all.